FAQ

For health management purposes, exhibits may end early. Also, exhibits may be canceled or exhibit facilities may be closed due to the health of the animals or weather. Please see below for further details.

Yes, you can. Please show it to the staff at the entrance. You can also purchase it (2,500 yen per book) or exchange it at the counter where the staff is present.

By presenting your membership card, you can purchase admission tickets at a 20% discount.

The holder of the passport and one accompanying person can enter the park free of charge. Please present your passport at the entrance.

Admission is free for junior high school students who live in Tokyo or junior high school students who live outside of Tokyo but attend school in Tokyo. In addition, admission is free for all children under elementary school age, regardless of whether they live in Tokyo or not.

Reservations are not required, but you will need to submit some documents. Please see below for details.

Please see below for information on group use.

Please ask at any exit and we will give you a re-entry ticket.

You can purchase tickets at any of the Main Gate, Bentenmon gate, and Ikenohatamon gate. Please speak to a staff member.

We do not take photos of your face. Please bring your own photo with you when you visit the park for the second time or later.

The lamination service for annual passes has ended.

Please ask at any exit and we will give you a re-entry ticket.

Dogs, cats, and other pets are not permitted in the park. Assistance dogs for the disabled (guide dogs, hearing dogs, and service dogs) are permitted.

There are no smoking areas. Smoking is prohibited within the park.

A list of allergens is available. Please ask a member of staff.

You can use Saruyama Kitchen East Garden (1st floor: approximately 60 seats, 2nd floor: approximately 70 seats) and West Garden rest area (approximately 110 seats). There is also a roof over Shinobazu Pond Terrace in West Garden (approximately 300 seats). Please note that reservations are not possible for outdoor tables or seats in the rest area. Please refrain from reserving seats, so please be considerate of others when using the facility (see below for a map of the gardens).

There are vending machines selling plastic bottles near the convenience store.

They are sold at one location East Garden (Little Trunk) and one location West Garden (Petit Chameleon).
・Little Trunk: Behind Gneral Information Center
・Petit Chameleon: Next to Shinobazu Pond Terrace
*Even if you only wish to use the gift shop, you will need to purchase an admission ticket.

There are three locations: East Garden: next to Main Gate gate, West Garden: Bentenmon Gate and Ikenohata Gate.

There are coin lockers in both West Garden and East Garden. Please see below.

We do not offer a storage service. Please bring your luggage with you when you visit the park, or use other lockers, such as those in Ueno Station. Please note that there are a limited number of extra-large lockers available. Please see below for more information.

Customers are not allowed to feed the animals.

You can interact with guinea pigs at Children's Zoo STEP. Reservations are required on a first-come, first-served basis.

Please see below

Please note that animal keeper cannot be interviewed. If you have any questions, please contact the Public Education Officer for "animal consultation."

Ueno Zoo does not have its own parking lot. Please use the nearby paid parking lot. For details, please see below.

We do not have any affiliated hospitals, but we will help you find a hospital that will guide you based on your symptoms, age, etc. Please ask the staff at Gneral Information Center or Bentenmon Gate.

You may use a selfie stick to take photos within the zoo. However, please be careful when using it to avoid taking photos beyond the fences of the animal enclosures and to avoid other visitors appearing in the photos or coming into contact with the animals.

代表電話（03-3828-5171）から教育普及係にお問い合わせください。電話で詳細を確認後、企画書等をお送りいただくためのメールアドレスをご案内いたします。

Reservations are accepted at Gneral Information Center, Main Gate, Bentenmon Gate, and Ikenohata Gate.

They are available at Gneral Information Center, Main Gate, Bentenmon gate, and Ikenohata gate, so please ask.

Reservations are accepted at Gneral Information Center, Main Gate, Bentenmon Gate, and Ikenohata Gate.

Please contact a nearby staff member. We will check if it has arrived. If it has not arrived, please fill out a "Lost Property Report" and we will contact you only if it is found.

Reservations are accepted at Gneral Information Center, Main Gate, Bentenmon Gate, and Ikenohata Gate.

There are first aid rooms at Gneral Information Center in East Garden and at Bentenmon Gate in West Garden. Nurses are available to assist, but they may not be there. There is no doctor, so only nurses can provide first aid.
If a nurse is not available, we will have disinfectant and bandages on hand, so you can treat the injury yourself, or we will refer you to a nearby hospital. In an emergency, we will call an ambulance. In the case of sudden illness, please speak to a nearby staff member.

動物の飼育方法や野生動物の保全など、動物に関する質問を電話で受け付けます。なお、業務上の質問や、学校・大学の課題については、所定の申請手続きが必要になります。

開園日の10:00～11:30、13:30～15:30
電話　03-3828-5171（代表）
※動物園の都合により、お受けできない場合もありますのでご了承ください。

If you take your time looking around, it will take 2-3 hours.

At Ueno Zoo, we consider the ecology of the animals, confirm their safety, and provide them with food and play equipment in a planned manner. After providing these to the animals, we observe the effects of these items on them and strive to ensure that they live healthy and comfortable lives.
For these reasons, we are unable to accept temporary donations of food, toys, or other items from the public. Instead, we are providing the following as a way to support the Tokyo Metropolitan Zoo. We hope you will continue to support us in the future.

For public facilities, employees are hired through the regular civil service examination. For private facilities, selection is also done through examinations and interviews.

The Tokyo Metropolitan Zoos (Ueno Zoological Gardens, Tama Zoo, Tokyo Sea Life Park, and Inokashira Park Zoo) are managed and operated by Tokyo Zoological Park Society, as the designated administrator of the Tokyo Metropolitan Government. The zoos also recruit staff. For information on staff recruitment, please see the "Recruitment Information" page.

For public facilities outside of Tokyo, please inquire with the respective local government or zoo/aquarium. For private facilities, please check directly with the facility and also look for job postings in local newspapers, newsletters, and online. Established educational institutions may also receive job postings.

While a university degree isn't always a requirement, it's said that many zoo staff come from universities specializing in animal husbandry, or, in the case of aquariums, from fisheries or marine science departments. Veterinarians, on the other hand, must graduate from veterinary school and pass a national examination. However, among those actually working in zoos, there are also people who majored in biology in education departments, and many who majored in completely different fields if they aren't directly involved in animal care.

If you're looking to be involved with a zoo in a non-professional way, volunteering is one option. Ueno Zoo, Tama Zoo Inokashira Park Zoo Tokyo Sea Life Park has the "Tokyo Sea Life Volunteers."