For people with disabilities and the elderly
Admission fees
Admission fees
Admission is free for those who hold a Physical Disability Certificate, Love Certificate, Rehabilitation Certificate, or Mental Disability Health and Welfare Certificate, and their accompanying person (one person in principle).
The disability certificate app "Mirairo ID" can also be used.
No request is required, so please present your pass at the entrance ticket gate before entering the park.
Please note that presenting any of the various recipient certificates will not entitle you to free admission.
The disability certificate app "Mirairo ID" can also be used.
No request is required, so please present your pass at the entrance ticket gate before entering the park.
Please note that presenting any of the various recipient certificates will not entitle you to free admission.
Barrier-free toilets
Barrier-free toilets
Disabled toilets (barrier-free toilets) are available in all restrooms within the park.
Ostomate-friendly toilets are located next to the ticket booth.
Universal seats are located in the restrooms on the second floor of the main building.
wheelchair
wheelchair
Wheelchairs can be borrowed and returned at Main Gate, ticket counter, or information counter (2nd floor of the main building).
(Number of wheelchairs: 15).
(Number of wheelchairs: 15).
Use is free and is on a first-come, first-served basis.
We do not accept reservations.
We do not accept reservations.
Generally, they can only be used within the park, but if you need them, please get approval from a staff member and return them before closing time.
The only areas that are inaccessible to wheelchairs are the aquarium exhibit below the stairs in the "Penguin Ecology" area and the walkway above the stairs in the "Tokyo's Sea" area.
Please contact our staff for more details.
Please contact our staff for more details.
About assistance dogs
About assistance dogs
Assistance dogs (guide dogs, hearing dogs, service dogs) are also allowed in the park.
first aid room
first aid room
Please ask a member of staff if you would like to use the facility.
A nurse will provide first aid when present in the room, but if it is determined that further medical treatment by a doctor is necessary, please visit a nearby medical institution.
Calm Down Space
Calm Down Space
A "Calm Down Space" is located next to the escalator on the second floor of the main building for those with sensory sensitivities or those who need a temporary break from the stimuli in the building.
It can be used to calm your mind when you feel anxious or stressed by stimuli such as sound or light.
Sensory Goods
Sensory Goods
To enable visitors with sensory sensitivities to view the exhibits with peace of mind, we offer sensory aids such as earmuffs to reduce sound stimulation and oil timers that have a calming effect.
Sensory items can be borrowed and returned at the Information Counter (Main Building, 2nd floor).
Rental is free and on a first-come, first-served basis. Please note that we do not accept reservations.
This service is available only within the main building.