FAQ

The park is closed every Wednesday (if Wednesday is a national holiday or substitute holiday, the park will be closed the following day instead). It is also closed during the New Year holidays (December 29th to January 1st of the following year). However, depending on the month, the park may be open on certain Wednesdays. Please check the opening days calendar below.

The park opens at 9:30am.

Admission is available until 4pm and closes at 5pm.

Some animals go into their sleeping huts around 3pm. Koala House closes at 4pm, the Walk-in Bird Cage at 4:15pm, and the Insectarium and Mole House at 4:30pm.

Admission is 600 yen for the general public, 200 yen for junior high school students from outside Tokyo, and 300 yen for those 65 and older. Elementary school students and younger, and junior high school students who live or attend school in Tokyo are free.

Greenery Day (5/4), Opening Day (5/5), and Tokyo Citizens' Day (10/1). On days when the park is open during Senior Citizens' Week (9/15-9/21), admission is free for those 60 years of age or older and one accompanying person.

Please show it to the staff at the entrance.

You can purchase them at Main Gate counter for 2,500 yen each. Exchanges are also available.

Present your membership card to purchase admission tickets at the group rate (20% discount). This also applies to foreign tourists who have a copy of the "Tokyo Travel Guide."

In principle, the person and one accompanying person can enter the park free of charge. Please present your passport at the ticket gate.

There is some paperwork you need to fill out. Please ask the staff at Main Gate gate.

Please inform the staff at Main Gate gate.

Group discounts are available for groups of 20 or more paying guests.

Unfortunately, we cannot accommodate this request. Please let us know the meeting time and location in advance.

You can re-enter the park by presenting your admission ticket or re-entry ticket. Please speak to a ticket gate attendant before leaving.

Tickets can be purchased at Main Gate counter. Adults cost 2,400 yen, and those 65 and over cost 1,200 yen.

Assistance dogs are allowed in the park (dogs, cats, and other pets are not allowed in the park).

Pets such as dogs and cats are not permitted to enter the park.

Wheelchairs can be borrowed and returned at Main Gate.

It is free, but please note that registration is on a first-come, first-served basis on the day.

Rental wheelchairs may only be used within the park.

As the zoo is located in a hilly area, there are many steep slopes within the zoo. We recommend that you bring a caregiver with you.

There are four nursing rooms: Watching Center, Insectarium Center, Koala Shop Rest Area, and African Zone free rest area.

Please ask a member of staff at Eurasian Moorhen Kitchen.

We have installed water heaters for preparing formula in Watching Center and in the nursing room at Eurasian Moorhen Kitchen.

Please feel free to use the baby cribs available. In addition to the nursing room, there are baby cribs in all men's and women's restrooms except for the restrooms on the second floor Insectarium Center, the restroom next to the rest area in front of Eurasian Moorhen Kitchen, and the Orangutan Forest restroom.

We are sorry, but only women are allowed in the nursing room. Please use the baby bed in the restroom to change diapers.

There are no smoking areas. Smoking is prohibited within the park.

Not for sale.

Of the 16 toilets in the park, 14 are accessible for people with disabilities. Please refer to the map below or the map distributed in the park.

Children's toilets (urinals for boys) are located in six women's toilets within the zoo (Sakura Picnic Area, Orangutan Forest, above the Wallaby House, next to the Africa Shop, next to Chimpanzee House, and next to Animal Cenotaph). Additionally, toilets within the zoo are equipped with booster toilet seats for children.

Diaper changing cribs are installed in all men's and women's restrooms except for the restrooms on the second floor Insectarium Center, the restroom next to the rest area in front of Eurasian Moorhen Kitchen, and the Orangutan Forest restroom.

They are located in six locations: Main Gate, inside Watching Center, Sakura Picnic Area, inside the free rest area African Zone, next to the African Shop, and next to Animal Cenotaph.

All stores, except temporary stores, have a list of allergens available. Please ask a staff member.

The relatively large covered plazas are Hayashi Plaza, Sakura Picnic Area, and Pere David's deer Picnic Area.

You can use the plaza and free rest areas. Eurasian Moorhen Kitchen, Zoo Cafe in Watching Center, and Koala House Shop also serve as free rest areas, so you can use them.

There are vending machines selling plastic bottles around the plaza and shops.

They are on sale at the gift shop "Collection" in front of Main Gate.

There is one Main Gate.

The shuttle bus is a free bus for moving around the park. It runs around Asian Zone, running along the route in front of the Siberian Crane House - Rhino House - Orangutan House -Animal Cenotaph- Asian Plains - back to Siberian Crane House.

It is about 100m from Main Gate, in front of Siberian Crane House.

Rental and return are both in front of Watching Center. The fee is 500 yen. Please see below for more details.

You can touch guinea pigs in the "Tell Me! Dr. Guinea Pig" experience program held at the Acorn Square in Asian Zone (participation ticket required). For more details, please see below.

Customers are not allowed to feed the animals.

Click on the date in the "Calendar" at the top left of the top page to view the events being held. Also, below we introduce our regular events. When you visit, please check the event sign at Main Gate.

There is no public parking lot at Tama Zoo. There are several paid parking lots around Main Gate, including the ones listed below, but they can get very crowded on weekends and holidays and it can be difficult to find a parking spot. Therefore, we recommend using public transportation (a one-minute walk from Tama Zoo Station on the Keio Line or Tama Monorail).

We will help you find a nearby hospital that will accept you, using the Tokyo Fire Department telephone service, etc.

If you are taking commemorative photos of your family or taking photos of landscapes or animals for personal use, you can use either a camera or video camera without applying for permission. However, if you are using bulky equipment or taking photos in the same place for a long time, even with a household tripod, in a way that may interfere with other visitors' viewing, you will need to apply for permission. Llama leading field trips must apply for permission when their group enters the park.

Regardless of whether the purpose of filming is commercial or non-commercial, if you wish to use a certain location within the park exclusively for a certain period of time, you will need permission. For example, an application is required for filming for television or film, or for filming with models or actors as subjects.

Please see below.

Please see below (the procedure is the same as applying for permission to film).

Please follow the instructions of the staff and announcements over the park's internal broadcasting system to the temporary evacuation site at Main Gate plaza. There are four nearby designated evacuation sites by Hino City: Meisei University, Yumegaoka Elementary School, Hino Third Junior High School, and Hino City Education Center.

We will post the latest information on our website and on X (formerly Twitter). We will also provide information in cooperation with nearby railway companies as necessary.

The facilities in the zoo that house wild animals (special animals as defined by the Act on Welfare and Management of Animals) have the necessary structure and strength to prevent the escape of animals that meet the facility standards based on the Act and metropolitan ordinances.In addition, in the unlikely event of an escape, we are equipped with equipment to capture wild animals and conduct capture training.

The health of the animals is checked daily by zoo staff and by zoo veterinarians who make regular rounds to check on them. To prevent the spread of infectious diseases from outside, we quarantine any new animals brought in from outside the zoo, install disinfectant mats at Main Gate, and disinfect the gates for vehicles entering the zoo. We also take measures such as canceling exhibits depending on the outbreak of infectious diseases in Japan.

We apologize, but we do not accept customer call announcements except in emergencies. Thank you for your understanding.

Please check with the information desk to see if your lost item has been received. If it has not been received, please fill out a "Lost Property Report" so that we can contact you if it is found. Please stop by the information desk or Main Gate office.

Please inform the nearest staff member.

If a nurse is present at the park's first aid station, they will provide first aid, but if it is determined that further medical treatment by a doctor is necessary, please visit a nearby medical institution. Please check with the information desk regarding the availability of nurses.

Applications are accepted at Main Gate office.

Applications are accepted at Main Gate office.

Applications are accepted at Main Gate office.

Applications are accepted at Main Gate office.

There are no animal graves, but there is an animal memorial monument to commemorate and express gratitude to animals who died within the park.

There are animal consultants at Watching Center, so please ask them.

We are unable to take in pets, nor can we introduce people to adopt them.

It takes 2 to 3 hours to walk around the entire area.

Please inform the nearest staff member.

They are available at the information tent in front of Watching Center.

There is no designated area for group photos, but some people use the area in front of Main Gate or Watching Center.

At Tama Zoo, we consider the ecology of the animals, confirm their safety, and provide them with food and play equipment in a planned manner. After providing these to the animals, we observe the effects of these items on them and strive to ensure that they live healthy and comfortable lives.
For these reasons, we are unable to accept temporary donations of food, toys, or other items from the public. Instead, we are offering the following support system for the Tokyo Metropolitan Zoo. We hope you will continue to support us in the future.

For public facilities, employees are hired through the regular civil service examination. For private facilities, selection is also done through examinations and interviews.

The Tokyo Metropolitan Zoos (Ueno Zoological Gardens, Tama Zoo, Tokyo Sea Life Park, and Inokashira Park Zoo) are managed and operated by Tokyo Zoological Park Society, as the designated administrator of the Tokyo Metropolitan Government. The zoos also recruit staff. For information on staff recruitment, please see the "Recruitment Information" page.

For public facilities outside of Tokyo, please inquire with the respective local government or zoo/aquarium. For private facilities, please check directly with the facility and also look for job postings in local newspapers, newsletters, and online. Established educational institutions may also receive job postings.

While a university degree isn't always a requirement, it's said that many zoo staff come from universities specializing in animal husbandry, or, in the case of aquariums, from fisheries or marine science departments. Veterinarians, on the other hand, must graduate from veterinary school and pass a national examination. However, among those actually working in zoos, there are also people who majored in biology in education departments, and many who majored in completely different fields if they aren't directly involved in animal care.

If you're looking to be involved with a zoo in a non-professional way, volunteering is one option. Ueno Zoo, Tama Zoo Inokashira Park Zoo Tokyo Sea Life Park has the "Tokyo Sea Life Volunteers."