障害のある方・ご高齢の方へ
Introduction
Introduction
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Tama Zoo is located in a hilly area, so there are many steep slopes within the park.
We recommend that wheelchair users be accompanied by an assistant.
We recommend that wheelchair users be accompanied by an assistant.
Admission fees
Admission fees
Admission is free for those who hold a Physical Disability Certificate, Love Certificate, Rehabilitation Certificate, or Mental Disability Health and Welfare Certificate, and their accompanying person (one person in principle).
The disability certificate app "Mirairo ID" can also be used.
No request is required, so please present your pass at the entrance ticket gate before entering the park.
Please note that presenting any of the various recipient certificates will not entitle you to free admission.
The disability certificate app "Mirairo ID" can also be used.
No request is required, so please present your pass at the entrance ticket gate before entering the park.
Please note that presenting any of the various recipient certificates will not entitle you to free admission.
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Admission fees for those aged 65 and over are half the price of the general admission fee (300 yen for individuals, 240 yen for groups, 1,200 yen for an annual passport).
Please bring proof of age.
Please bring proof of age.
Barrier-free toilets
Barrier-free toilets
There are 15 accessible toilets for people with disabilities out of the 16 toilets in the park.
Please refer to the park map or the guide map distributed within the park.
Please refer to the park map or the guide map distributed within the park.
Ostomate-friendly restrooms are available in six locations: Main Gate, inside Watching Center, Sakura Picnic Area, inside African Zone free rest area, next to the African Shop, and next to Animal Cenotaph.
Of the 14 toilets, seven marked with yellow are equipped with universal seats.
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Please check this mark on the park map.
Shuttle bus
Shuttle bus
This is a free bus that operates within Asian Zone. It stops in front of Siberian Crane House, Greater One-horned Rhinoceros House, the Orangutan House, Animal Cenotaph, the Asian Plains, and Siberian Crane House. Two wheelchair accessible seats are available. For more information, please see the "Lion Bus Shuttle Bus" page.
wheelchair
wheelchair
Wheelchairs can be borrowed and returned at Main Gate.
Use is free and rental is on a first-come, first-served basis (number of wheelchairs: 16).
Use is free and rental is on a first-come, first-served basis (number of wheelchairs: 16).
There are some areas that are inaccessible to wheelchairs, such as the stairs from the tiger enclosure to the wallaby enclosure.
There are also some steep slopes within the park, so please be careful.
For more information, please ask a member of staff at the information desk.
There are also some steep slopes within the park, so please be careful.
For more information, please ask a member of staff at the information desk.
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Please check the park map for these marks for stairs and steep slopes.
Electric cart rental
Electric cart rental
Rental location
: In front of the stroller rental office (same return location)
Fee
：2,200 yen per vehicle per day
subject
In principle, the following people:
・People aged 65 or older
・People who have difficulty walking for long periods of time (junior high school students and above)
※4月25日（土）～5月6日（水・祝）は混雑が予想されるため貸し出しを休止いたします。
When using the service, please check the precautions and fill in your name and phone number on the application form.
Some areas of the building and park are closed to traffic.
To ensure safety, rental services will be suspended during bad weather or on days when congestion is expected, such as Golden Week.
Due to limited availability, you may not be able to use the facilities if they are all currently rented out.
About assistance dogs
About assistance dogs
Assistance dogs (guide dogs, hearing dogs, service dogs) are also allowed in the park.
In case of sudden illness
In case of sudden illness
We do not have any affiliated hospitals, but in the event of an emergency, we will help you find a nearby hospital that can accept you depending on your symptoms, age, etc. Please ask a staff member at the information desk.
others
others
Parking for the disabled is located under the monorail station building.
Please present your disability certificate to the security guard when using the facility.
Please note that the number of units is limited.
Please present your disability certificate to the security guard when using the facility.
Please note that the number of units is limited.
There are staff members at Main Gate who are learning sign language.
Staff members who are learning sign language wear badges with this design on their chests.
Staff members who are learning sign language wear badges with this design on their chests.
