Giant Panda Viewing Lottery Application Q&A

Asoview! lottery application page Please visit [website address], register as a member, and then apply. Membership registration and application are free. Communication charges will be borne separately by the customer.

*The website "Asoview!" (www.asoview.com) is an electronic ticketing service site operated by Asoview Co., Ltd.

For more details Asoview! Help Center and About registering as an Asoview! member Please refer to the following.

Children under elementary school age cannot apply as the representative. Please ensure they are accompanied by a guardian. Membership registration, which is required for application, requires an electronic device such as Kawakawa capable of email verification.
About Asoview! Two-Step Verification

During the application period, you can only apply for one viewing time slot per eligible period.

​Up to two people, including the applicant representative, can apply at one time.
You can register up to 3 additional children under elementary school age, for a total of 5 people (you must register the number of all children).

観覧用のQRチケットをおもちでしたら、ご観覧になれます。

観覧当日、西園パンダのもり入口での受付時に係員にお申し出ください。不明点や不安なことがありましたら、観覧申込後、上野動物園の代表電話 03-3828-5171（9:00〜17:00）にお問い合わせください。

園内のバリアフリー情報は トイレマップ、車いす・ベビーカー利用者マップ、センサリーマップをご確認ください。

After the announcement date and time, the Asoview! system will sequentially notify you of the lottery results via the email address you registered. Please note that it may take some time to receive a notification.

If you do not receive an email with the lottery results, Asoview! Emails are not being received. Please check.

Asoview! Emails are not being received. If you still cannot find the email after checking the link provided, please check under "Reservation Management (Outings)" on your My Page. We are unable to resend the lottery result email.

This is an Asoview! member-only page displaying the QR tickets for viewing and online purchase tickets for customers who have won the lottery.

Asoview! My Page

Frequently Asked Questions about Login to Asoview!

How to use Asoview! QR tickets

You do not need to show your winning QR ticket at the entrance gate. Please show it at the viewing reception desk at the entrance Panda Forest West Garden.

An admission ticket is required to enter the park. Please purchase an admission ticket separately and present it upon entry.

*Admission tickets are Asoview! Ueno Zoo Date-Specific Web Tickets You can purchase it from here.

Ueno Zoo After admission to the park, Please arrive at the West Garden Panda Forest entrance reception before viewing time The following is a list of the most common problems with the "C" in the "C" column.

Example: If the application "viewing time" is "10:15-10:45
Time displayed on QR ticket for winners 10:15
West Garden Panda Forest Closing time for panda viewing at the entrance 10:15

You cannot view the pandas at times other than the time slot you were selected for.

If the representative is not present, you will not be allowed to view the event, regardless of the reason. Furthermore, we cannot accept changes or cancellations regarding the application time, number of attendees, etc.
Please note that when you present your QR ticket, we will verify the identity of the representative (using a driver's license, health insurance card, passport, student ID, etc.).

If you are using a different device than the one you used when applying, please use that device. Asoview! My Page You can view and check your QR ticket by logging in.

On the day of your visit, please display your QR ticket from "Reservation Management (Outing)" on your My Page and present it to us (please be careful with personal information and security management).

*Please note that when presenting your QR ticket, we will verify the identity of the representative (using a driver's license, health insurance card, passport, student ID, etc.).

This feature is provided by the Asoview! app. This feature allows you to display and use QR tickets saved in the app even in environments without an internet connection (this feature is only available in the Asoview! app).

Especially during peak hours, the signal may become unstable, making it difficult to access your My Page. We recommend registering your QR ticket in advance to the Asoview! app's Wallet Pass, or having a screenshot of the QR ticket screen or a printout of the QR ticket ready.
How to register and use Wallet Pass About Asoview! Wallet Pass Please take a look.

Even during the application period, cancellations and changes are not permitted.

Cancellations or changes are not permitted after winning the lottery. Please apply for a date and time when you can actually visit the park.

Please ensure you have a web browser and an environment where you can communicate via email.

For more information on compatible PC and Kawakawa operating systems and web browsers, please see below. Asoview! Help Center Please refer to.

If the verification code confirmation screen displays "Expired," the verification code may have expired (after 30 minutes). Please resubmit the verification code using "Resend Verification Code."

Authentication fails or does not complete even after entering the authentication code.

Depending on your email settings, the email may have been automatically filtered into your spam or promotions folder. The two-factor authentication email will be sent from "support@asoview.com" with the subject line "Authentication code from Asoview!", so please check those folders to see if you have received it.

*If you have set up email receiving restrictions, please change your settings to allow emails from the above email address and the @asoview.com domain, and try sending the verification email again. Also, please check that there are no errors in the email address you entered.

I haven't received the two-factor authentication email.

Please double-check that the information you registered (email address, password) is entered correctly.
First-time users need to register as a member.

If your password may be incorrect, I forgot my password / I want to reset it. Please refer to the instructions and try resetting your password from the "Forgot your password?" link on the Asoview! login page.

In addition Unable to log in Please also check this.

Please log in using the email address and password you registered before changing your device.
If you have changed your email address, please log in and update it in "User Information" on your My Page to ensure you continue receiving emails.

Please also check the following information: You may not be receiving two-factor authentication emails because your registered email address is outdated or has been changed.
How to change your email address

Your ID is your email address, so please check it.
The password is, I forgot my password / I want to reset it. Please refer to the instructions and reset your password via the "Forgot your password?" link on the Asoview! login page.

Please check that you have entered your email address correctly, and also check your spam folder. Additionally, please configure your email settings to allow receiving emails from the following source.

If you have domain restrictions enabled, please allow emails from the @asoview.com domain.
If you have specified an email address, please allow emails from the following address.

support@asoview.com
mailsender@asoview.com
to-guest@asoview.com

In addition I'm not receiving emails. Please also check this.

We apologize for the inconvenience, but please close the displayed screen and try again.

*Please note that opening this in multiple windows may cause it to malfunction.

To apply for the lottery, you must complete the application process within the application period (by the deadline on the last day of the application period).

Please note that if you are unable to complete the application process within the application period, your application will be invalid. Applications will not be accepted after the application period has ended, under any circumstances. Thank you for your understanding.

To cancel your membership, you will need to log in to Asoview!. After logging in, please complete the procedure on your My Page.

Regarding withdrawal Please also check this.

Personal information provided by applicants for the lottery to view Giant Panda at Ueno Zoo will be securely stored on servers managed by Asoview Co., Ltd., and its use will be limited solely to the lottery process, ensuring strict and appropriate handling.