FAQ
● Entry
View these pages for the following topics: Opening hours, closed days, final entry time, entry fee, free entry days, and group Use
A Some animals are not available after 16:30. For their health, they go to rooms where they can sleep.
A Yes, you can. At the entrance, a staff member will tear the Zoo ticket in half, so please show your ticket. You can also buy (¥2,500 per booklet) and exchange Grutto Pass booklets. You can do so at a staffed ticket window.
A Admission is free for the holder of the certificate and one attendant. Present the certificate at the entrance.
A The procedures for groups differ by group type. For more details, please check About Group Use.
A Please make your request with a staff member at the General Information Center, the Main Gate, the Benten Gate.
A You can buy an annual pass at staffed ticket windows at the Main Gate or the Benten Gate. Adults are ¥2,400, and seniors 65 and older are ¥1,200 (annual passes are not sold at our automated ticket machines ).
A Consult with a staff member at the exit if you have any special circumstances.
A You cannot enter the zoo with dogs, cats, or other pets. Assistance dogs (guide dogs, hearing assistance dogs, and service dogs) may enter the zoo.
● Facilities
A There are no smoking areas. Smoking is not allowed within the zoo.
A Outdoor tables and sitting areas are available at the zoo. On rainy days, use the roofed sitting area (about 130 seats) in the West Garden. There is also a roof over the Shinobazu Pond terrace (about 300 seats) in the West Garden . Outdoor tables and benches and seats at rest areas cannot be reserved. We ask that you do not save seats, so please use the seats while being considerate of others (zoo map).
A There are vending machines that sell bottled beverages near shops, etc.
A Souvenirs are sold in one location in the East Garden (Little Trunk) and one location in the West Garden (Petit Chameleon).
・Little Trunk: behind the General Information Center
・Petit Chameleon: beside the Shinobazu Pond terrace
*Purchase of an entry ticket is required even for guests who wish to only shop
A There are three: East Garden: the Former Entrance, West Garden: the Benten Gate, and the Ikenohata Gate.
● Events
A We do not allow guests to feed the animals.
● Information about the Surrounding Area
A There are no parking lots specifically for the Ueno Zoological Gardens. Please use nearby paid parking lots.
A The hospitals we recommend differ based on symptoms, ages, etc. Please speak with a staff member at the General Information Center, the Main Gate, or the Benten Gate.
● Other
A Please come to the General Information Center, the Benten Gate, or the Ikenohata Gate.
A Yes. Please request a Child Identification Tag at the General Information Center, the Main Gate, the Benten Gate, the Ikenohata Gate.
A Please come to the General Information Center, the Main Gate, or the Benten Gate.
A Please speak with a nearby staff member. They will check if the item has been delivered. If it has not been delivered, you can fill out a Lost Item Form and we will contact you when it has been discovered.
A Please come to the General Information Center, the Main Gate, the Benten Gate, or the Ikenohata Gate.
A There are first aid stations at the General Information Center in the East Garden and the Benten Gate in the West Garden. A nurse will assist you, but they may not be present. There are no doctors available, and only basic first aid is offered by the nurse.
If the nurse is not present, guests can treat themselves with the available antiseptic solution, band aids, and other available first aid items, or we can give you information about nearby hospitals. We will request an ambulance in emergencies. Please speak with a nearby staff member if you have a sudden illness.
A It takes about 2 to 3 hours if you proceed at a leisurely pace.
*When observing the giant pandas, there may be a wait time depending on the day, so it may take longer than the above time.